As a company, MDF Direct is guided by the following values:
- Honesty: Our Rule Number 1 – give a decent product at a fair price and in an honest fashion. If you are unhappy in any way we will do our best to resolve things to your satisfaction.
- Accuracy: We seek to maintain the highest of standards in accuracy in everything we do, from the taking of your order (checking dimensions where we suspect they may be wrong) , cutting to perfection, checking of orders, wrapping carefully for transport. Transporting with care. Of course we still make mistakes from time to time but we put these right as fast as possible and we find ways to reduce the risk of error for the future.
- Flexibility: As a company, we practice flexibility. If you need corrections and adjustments with your order, talk to us and we can work together for a solution.
- Transparency: We value the trust and confidence of our clients, and we believe that transparency plays a huge part in this. From inquiry, order placement, cutting, and delivering—our customers are informed of every step in the process.
- Accountability: Our commitment doesn’t end at delivery. We hold ourselves accountable for the MDF boards that are delivered to your doorstep. Our customer support team is always on standby to hear your concerns and assist you in any issue.
Simple. Fast. Efficient. What we do at MDF Direct is not that complicated. We offer you a variety of high-quality MDF boards, you tell us what type and size you need, and we deliver it to you! As long as you’re located in England and Wales, our products can reach you in no time.